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TENWAYS LONGTAIL DUO
- Regular price
- €3.499
- Sale price
- €3.499
- Regular price
-
- Unit price
- per
TENWAYS LONGTAIL DUO
- Regular price
- €3.499
- Sale price
- €3.499
- Regular price
-
- Unit price
- per
The LONGTAIL DUO’s extended wheelbase and premium components ensure a stable, comfortable, and smooth ride for families and cargo.
- Smart Connect Module
- Extra Long Rear Carrier
- 720 Wh Portable Battery
- Gates CDX Carbon Belt
- Enviolo Stepless Shifting Hub
- Mid-drive Motor
- Comfortable Set-up
Available in DE, NL, BE, DK, FR and LU only.
Accessories
FREE
€79
EVA Storage Bag
A convenient storage for your little essentials.
FREE
€256
Must-have family accessories
Including guard rails, seat cushions, spoke protectors, and stepping boards.
Recommended
€56
Rear Seat Pad
Keep an extra rear seat pad for future needs. It will be shipped separately within 2 working days.
Recommended
€89
ABUS IVEN Chain Lock 140cm
The lock offers good theft protection in an easy-to-use package. It will be shipped separately in 2 working days.
Recommended
€109
Child Seat MIK HD
Safe, comfortable, and lightweight child seat for daily and longer rides. This item will be shipped separately in 2 working days.
Insurance
Pay with Klarna:
Pay now. Direct Bank Transfer.
Pay in 30 days. Interest-free.
Pay over time. Monthly financing.
Buyer protection included.
Leasing
All listed product prices apply to EU countries and include VAT and shipping. Prices may vary by country due to differences in VAT rates and shipping costs. Customers outside the EU are responsible for customs duties, taxes, and import fees.
VAT included & 2-year warranty & Responsive support
- Regular price
- €3.499
- Regular price
-
- Sale price
- €3.499
- Unit price
- per
Your Smart, Secure Family Hauler
Our Four Promise To You
Order now, we'll ship within 2 days
Order now,
we'll ship within 2 days
200+ offline service centers across Europe
Responsive support that guarantees results
Spare parts supplied beyond the warranty period
Our Four Promise To You
Our Four
Promise To You
Promise To You
Order now,
we'll ship within 2 days
200+ offline service centers across Europe
Responsive support that guarantees results
Spare parts supplied beyond the warranty period
Designed for Life
*Permissible Max. Weight: 220 kg
The LONGTAIL DUO’s extended wheelbase and premium components ensure a stable, comfortable, and smooth ride for families and cargo.
Get the Highlights
Get the Highlights
Smart Anti-theft Protection
Premium Riding Experiences
Handy Accessories Included
Enhanced Safety and Comfort
Intelligent Anti-theft Protection
Smart Connect Module
Intelligent Anti-theft Protection
Intelligent
Anti-theft Protection
Anti-theft Protection
The Smart Connect Module offers advanced anti-theft functions integrated with the TENWAYS App, to give you extra peace of mind.
Smarter Rides
with TENWAYS App
with TENWAYS App
GPS Tracking
Motion Detection
Notice Zone Function
Contactless Unlocking, Exclusively for You
Seamlessly unlock your bike just by standing near it. A privilege only you and no one else can enjoy.
*Includes 1-year of service for FREE.
Exceptional features, outstanding value
Premium Features
Extra Large Portable Battery, Up to 100 km Range
Extra Large Portable Battery, Up to 100 km Range
720 Wh capacity
Seamlessly integrated into the downtube
Convenient for indoor charging
Super Durable Gates CDX Carbon Belt Drive
Super Durable Gates CDX
Carbon Belt Drive
Carbon Belt Drive
Maintenance-free reliability
Smooth, quiet operation
Lasting durability
Smooth, Simple Gear Shifting with the Enviolo Hub
Smooth, Simple Gear Shifting
with the Enviolo Hub
with the Enviolo Hub
100%-380% gear ratio range
Effortless gear shifting
As easy as turning a radio dial
Heavy Duty Mid-Drive Motor
Heavy Duty Mid-Drive Motor
80 Nm max. torque
Climb slopes effortlessly
Suitable for transporting heavy loads
Unmatched Versatility
Carry Your Most Precious
Cargo With Ease
Cargo With Ease
Carry Your Most Precious Cargo With Ease
Extra Long Rear Carrier
Ample room for two children to sit comfortably. Built with a versatile MIK system for additional cargo options. Can carry loads of up to 50kg.
EVA Storage Bag
A convenient storage space worth €79 for the kids’ little essentials, provided at no extra cost.
Telescopic Seatpost
Easily adjustable to ensure a comfortable riding position.
Royalgel™ Saddle
Enhanced comfort, even during longer rides.
Adjustable Stem
Switch up to your ideal handlebar height and angle.
Heavy Duty Dual Kickstand
Essential sturdiness to ensure your bike stays securely parked, even with kids seated on the rear rack.
Extra Value
Fully Loaded for Family Life
The LONGTAIL DUO comes equipped with €335-worth of accessories, and a handy MIK system for your children’s safety and comfort.
- Guard rails -
- Seat cushions -
- Spoke protectors -
- Stepping boards -
- Guard rails
- Seat cushions
- Spoke protectors
- Stepping boards
Enhanced
Comfort & Security
Maximum Enhanced
Comfort &Security
100 Lux
Front Light
ABUS Frame Lock
TFT Colour Display
Integrated Rear Light
Suspension Front Fork
4-piston Hydraulic Disc Brakes
Many Bikes in One
Many Bikes in One
From School Runs to
Family Fun.
ELECTRONIC
ELECTRONIC
PERFORMANCE
PERFORMANCE
COMPONENTS
COMPONENTS
GEOMETRY
| SIZE (mm) | One Size |
|
A
Effective top tube
|
637 |
|
B
Seat tube length
|
465 |
|
C
Head tube
|
187 |
|
D
Steering angle
|
69 |
|
E
Seat tube angle
|
71 |
|
F
Chainstay
|
680 |
|
G
Wheelbase
|
1378.5 |
|
H
Standover
|
520.5 |
*Specifications are subject to change without notice. In case of unexpected supply-side impacts, we will offer components of equivalent or better capabilities.
Customer Reviews
Overall rating: 4.4 / 5 from 12 reviews.
Also ich bin bis jetzt nach einen Monat testen sehr zufrieden bzw ein Kritikpunkt würde ich ansprechen und zwar mit denn verstellbaren Sattel bzw das mit denn Seilzug und der automatischen absenken, naja es funktioniert gut aber leider geht er manchmal automatisch runter obwohl man denn Knopf nicht gedrückt hat. Es wäre super wenn man da noch mal ein update machen würde und noch was eine große Transportbox für hinten zum abschließen wäre nicht schlecht. Sonst bin ich sehr zufrieden mit dem Rad 🚲
Store owner replied: Hallo David, vielen Dank, dass du uns deine Erfahrungen nach einem Monat auf dem Fahrrad mitteilst! Wir freuen uns sehr zu hören, dass du insgesamt sehr zufrieden mit dem Fahrrad bist. 🚲 Was den verstellbaren Sattel angeht, tut es uns leid zu hören, dass er sich manchmal absenkt, ohne dass der Knopf gedrückt wird. Falls dieses Problem bei dir auftritt, wende dich bitte an unser Support-Team. Wir werden uns gerne darum kümmern und dir helfen, eine passende Lösung zu finden. Wir freuen uns auch über deinen Vorschlag bezüglich eines größeren, abschließbaren Staufachs am Heck. Wir werden dieses Feedback an unser Produktteam weiterleiten, damit es geprüft wird. Nochmals vielen Dank für dein wertvolles Feedback und deine Unterstützung!
Amazing e-bike. Easy to assemble and user-friendly. Robust and perfectly equipped for the city.
Op zich na een jaar ben ik wel tevreden prijs/kwaliteit. Wel merk ik dat de voet problemen geeft. Deze is al 2x gebroken. Nu zijn de achterste spaken losgekomen. Ook het vermogen lijkt te zakken.
During shipping I was confused as the bike got sent in multiple packages and I did not have tracking details for all items. Also, the battery box was empty in the package I received first. However, when the main package arrived later in the week, I saw the battery was already pre-fitted into the frame. So all good in the end, however it could have been noted anywhere to prevent unclarity in the process at buyer side. Happy with the product :)!
Great bike for a family with two kids! Can easily cycle through the city at ease! Comfortable and super sturdy
Great!! très maniable et bien équipé. Il faut passer chez un revendeur pour paramétrer le moteur pour qu'il soit plus puissant :-) montage simple, je recommande.
Fantastische fiets, maar jammer van de kwaliteit op de lange termijn Ik ben enorm enthousiast begonnen met de Tenways Longtail — wat een fijne fiets! Het rijcomfort is geweldig, de ondersteuning voelt natuurlijk aan en het design ziet er modern en degelijk uit. Ideaal voor dagelijks gebruik en om kinderen mee te nemen. Helaas viel na ongeveer één maanden op dat de spaken aan de achterzijde los beginnen te raken en er zelfs een paar uitgevallen zijn. Ook het bagagerek, dat in het begin stevig leek, is los gaan zitten. Dat is echt zonde, want verder is het een fantastische fiets. Hopelijk pakt Tenways dit snel op, want met wat meer stevigheid zou dit een topfiets zijn.
Store owner replied: Hallo Laura, Hartelijk dank voor uw gedetailleerde feedback! We zijn blij te horen dat u tevreden bent over de algehele rijervaring en het design van de Tenways Longtail, en vinden het erg jammer dat u problemen ondervindt met loszittende spaken aan het achterwiel en het bagagerek tijdens het gebruik. Uw feedback is voor ons zeer waardevol en we zullen dit doorgeven aan ons productteam, zodat de structurele sterkte en duurzaamheid in toekomstige verbeteringen kunnen worden verhoogd. Als het probleem nog niet is opgelost, neem dan alstublieft zo snel mogelijk contact op met ons aftersales-team via support@tenways.com . Wij zullen u professioneel ondersteunen en een passende oplossing bieden, zodat uw gebruikservaring gewaarborgd blijft. Dank u voor uw begrip en steun! TENWAYS Team
Great bike! The kids love it! The support desk is great too. They helped us well & fast. Unfortunately we needed them twice already.
Store owner replied: Hello Maarten, Thank you very much for your love of our bike, and we’re delighted to hear that the kids enjoy it too! 😊 We also greatly appreciate your kind words about our customer service team — we will be sure to pass along your encouragement to them. We completely understand your feelings about having to reach out to customer service twice, and we will continue working on improving our products and services to minimize any issues and ensure a smoother experience for you. Thank you again for your support and feedback, and we wish you and your family many happy rides! 🚴♂️ TENWAYS Team
My Experience with the Tenways Longtail Duo: A Mixed Review My journey with the Tenways Longtail Duo has been a mix of frustration and eventual satisfaction. While the bike itself offers a genuinely good riding experience, the numerous issues encountered during assembly and the slow resolution process have significantly marred my overall impression. Let's start with the positives: Once assembled and properly adjusted, the Tenways Longtail Duo is a joy to ride. Its performance is quite good, and I'm confident it will serve its purpose well as a cargo bike for my family. However, getting to this point has been an uphill battle, primarily due to several critical problems and a less-than-ideal support experience. The initial unboxing was promising, as the delivery was on time. This positive quickly faded with the assembly process. The provided manual's instructions were incomplete and unclear, compounded by a complete lack of helpful video tutorials. This made tasks like handlebar installation unnecessarily difficult; frankly, I would never have gotten it right without the help of a local bike shop, an expense I believe Tenways should cover. A major concern arose with the child seat installation. For a longtail bike designed specifically for carrying children, the manual's complete absence of instructions on how to remove the cushion and install a child seat is a significant oversight and a potential safety hazard. My initial incorrect installation, leading to the cushion base detaching during braking, highlights the critical need for clear guidance here. Beyond the assembly issues, the bike arrived with defects. The bike seat was slipped out of place upon arrival, and the cables on the left side were partially damaged, with a less-than-ideal recommendation from support to simply "duct tape" them. Perhaps the most frustrating aspect has been the slow pace of problem resolution. Dealing with multiple issues like the wobbly handlebar, the defective seat, and the damaged cables, coupled with the critical lack of child seat instructions, has been exhausting. The need to repeatedly follow up and the time it has taken to address these concerns has severely impacted my perception of Tenways' customer service. In conclusion, while the Tenways Longtail Duo is a well-performing bike once operational, the significant challenges during initial setup, the product defects, and the protracted support process have made this a suboptimal purchase experience. Moving forward, I hope Tenways addresses these fundamental issues to ensure future customers don't face similar frustrations.
Store owner replied: Hello Andre, Thank you very much for your detailed and sincere feedback! We sincerely apologize for the various issues you encountered during assembly and use. We understand that these problems caused you inconvenience and frustration, especially the lack of child seat installation instructions and the slow response from our customer service, which did not meet your expectations. Your feedback is very important to us. We will promptly forward these issues to our product and customer service teams, aiming to improve the completeness and clarity of our manuals. We are also accelerating the production of installation tutorial videos and enhancing the responsiveness of our after-sales service to ensure a smoother purchasing and usage experience for our customers in the future. At the same time, we are glad to hear that you are ultimately satisfied with the bike’s performance. We will continue to strive to improve our products and services, hoping to bring better experiences to you and more customers in the future. If you need any assistance during your continued use, please feel free to contact us anytime. We will do our best to support you. Wishing you enjoyable rides! TENWAYS Team
The bike is great from its components, but some things are still not perfect: handlebar angle is too steep for long legs, so I need to switch it. Saddle post is not really long enough for 195cm guys - and the smart connect module was not working fine in the beginning as well. I have dismounted the front luggage basked as my office bag was not fitting inside - but the belt, brakes, tires etc are totally fine!
Store owner replied: Hello Daniel, Thank you very much for sharing your valuable feedback! We’re glad to hear that you’re satisfied with the performance of the belt drive, brakes, and tires! At the same time, we truly appreciate your suggestions for improvement. We’ll make sure to pass your comments regarding the handlebar angle, seat post length, and the initial issues with the smart connect module to our product team for future enhancements. Regarding the front basket compatibility, we’ll also continue exploring more flexible solutions to better meet the practical needs of our riders. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Wishing you many enjoyable rides ahead! TENWAYS Team 🚴♂️
Is it true that the max weight at the rear is 50kg? My children of 3 en 5 are to heavy then already for this bike. So the children on the photo’s must to heavy ass well? Sounds weird to me for a ‘family bike’.
Store owner replied: Hello Syl, Thank you very much for your message and interest! Yes, the maximum load capacity of the rear rack on the TENWAYS Longtail is 50 kg. We recommend adhering to this safety limit during use to ensure a stable and secure riding experience. If you have any further questions or need additional assistance, please feel free to contact us at support@tenways.com. We’ll be happy to assist you as soon as possible. Wishing you all the best! TENWAYS Team