Global service network

Our promise is to deliver a fully functional e-bike to your hand. In case you need any technical support, we can provide long-distance service from our headquarter, and send you spare parts from our factory units. Our service centers in the Netherlands and California can provide repair service when needed.

Hong Kong

Tenways Technovation Limited 0852-58082008 Sai Wan, Hong Kong 09:30-18:30, Monday - Friday


TENWAYS CN Factory Guangdong, China 08:30-18:00, Monday - Friday


TENWAYS PH Factory Manila, Philippines 09:00-17:00, Monday - Friday


TENWAYS DE Warehouse 55459 Grolsheim, Germany 09:00-17:00, Monday - Friday


TENWAYS LT Factory LT-20114 Ukmergė, Lithuania 09:00-17:00, Monday - Friday

Coming soon

TENWAYS NL Warehouse 5656 AE Eindhoven, The Netherlands 09:00-17:00, Monday - Friday


TENWAYS US Warehouse 1 Chino, Carolina 91710 09:00-17:00, Monday - Friday


TENWAYS US Warehouse 2 Chicago, Illinois 60632 09:00-17:00, Monday - Friday

North Carolina

TENWAYS US Warehouse 3 Charlotte, North Carolina 28273 09:00-17:00, Monday - Friday

  • Email us

    If you have any question or you need tech support, please feel free to contact us via email.

  • Live chat

    If you want quick responses with short answers, the live chat is the best option. Only for Mon to Fri, 10 am - 6 pm UCT+8.

    *We are undergoing a high volume of inquiries, please leave us a message there and get reply in 24 hours.

    Live chat
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