Our Global Service Network

We always aim to deliver fully functional and hassle-free e-bikes. In the unlikely event that you require assistance, the global service network and support team have been well established to support you both online and offline. Our service centres located in the Netherlands and California can provide any necessary repair services and send out spare parts from our factory units if needed.

Hong Kong

Tenways Technovation Limited Sai Wan, Hong Kong 09:30-18:30, Monday - Friday


TENWAYS CN Factory Guangdong, China 08:30-18:00, Monday - Friday


TENWAYS PH Factory Manila, Philippines 09:00-17:00, Monday - Friday


TENWAYS DE Warehouse 55459 Grolsheim, Germany 09:00-17:00, Monday - Friday


TENWAYS LT Factory LT-20114 Ukmergė, Lithuania 09:00-17:00, Monday - Friday


Tenways Technovation Europe B.V. Kabelweg 57-4A12, 1014 BA Amsterdam, Netherlands 09:30-18:30, Monday - Friday


TENWAYS NL Warehouse 5656 AE Eindhoven, The Netherlands 09:00-17:00, Monday - Friday


TENWAYS US Warehouse 1 Chino, Carolina 91710 09:00-17:00, Monday - Friday


TENWAYS US Warehouse 2 Chicago, Illinois 60632 09:00-17:00, Monday - Friday

North Carolina

TENWAYS US Warehouse 3 Charlotte, North Carolina 28273 09:00-17:00, Monday - Friday

  • Get Technical Support

    If you need technical support, please send an email to support@tenways.com. We will respond within 24 hours, on weekdays and weekends.

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