Global service network

Our promise is to deliver a fully functional e-bike to your hand. In case you need any technical support, we can provide long-distance service from our headquarter, and send you spare parts from our factory units. Our service centers in the Netherlands and California can provide repair service when needed.

tenways_E-Bikes
  • California
  • Sirvintos
  • Tilburg
  • Guangdong
  • Hongkong
  • Manila
tenways_E-Bikes
Factory
Warehouse
Headquarter

  • Email us

    If you have any question or you need tech support, please feel free to contact us via email.

  • Live chat

    If you want quick responses with short answers, the live chat is the best option. Only for Mon to Fri, 10 am - 6 pm UCT+8.

    *We are undergoing a high volume of inquiries, please leave us a message there and get reply in 24 hours.

    Live chat
  • Social media

    Want to share your excitement, and receive the latest offers and updates? Find us on Facebook, Instagram.