Shipping Policy
1. Where can we ship the ebike?
In Europe, we deliver within the European Union (with the exception of Malta, Cyprus, and EU-Outermost Regions), Switzerland, and the United Kingdom. At the moment we only ship CARGO ONE e-bikes to Germany, the Netherlands, Luxembourg and Belgium.
Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions. Please also note we do not ship to PO Boxes.
2. How much does the shipping cost?
|
Product |
Shipping Fee |
|
CGO600 |
Free |
|
CGO800S |
Free |
|
CGO600 Pro |
Free |
|
CGO009 |
Free |
|
AGO X |
€39 |
|
AGO T |
€39 |
|
Cargo One |
€99 |
3. How long will you receive the package and how to track it?
We will use reasonable endeavors to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the date on which we accept your order. When your order is shipped, you will receive an automated email with the tracking information.
4. What if you receive a wrong product?
If you receive a damaged or defective product(s) or you see discrepancies in quantity or quality between the product(s) delivered and the specification thereof in the relevant order confirmation or invoice, please take clear pictures of the situation and contact our customer service within 3 days after the receipt of the product(s). We will conduct investigation and make every reasonable effort to assist you solve the problem.
5. Which carrier do we use in your country and what is the estimated delivery time after shipping?
| Country |
Carrier |
Delivery Time |
| Austria |
DHL |
2-5 working days |
| Belgium |
DHL |
2-5 working days |
| Bulgaria |
DHL |
2-5 working days |
| Croatia |
DHL |
2-5 working days |
| Czech |
DHL |
2-5 working days |
| Denmark |
DHL |
2-5 working days |
| Estonia |
DHL |
2-5 working days |
| Finland |
DHL |
2-5 working days |
| France |
DHL |
2-5 working days |
| Germany |
DHL |
2-5 working days |
| Greece |
DHL |
2-5 working days |
| Hungary |
DHL |
2-5 working days |
| Ireland |
DHL |
2-5 working days |
| Italy |
DHL |
2-5 working days |
| Latvia |
DHL |
2-5 working days |
| Lithuania |
DHL |
2-5 working days |
| Luxembourg |
DHL |
2-5 working days |
| Netherlands |
DHL |
2-5 working days |
| Poland |
DHL |
2-5 working days |
| Portugal |
DHL |
2-5 working days |
| Romania |
DHL |
2-5 working days |
| Slovakia |
DHL |
2-5 working days |
| Slovenia |
DHL |
2-5 working days |
| Spain |
DHL |
2-5 working days |
| Sweden |
DHL |
2-5 working days |
| Switzerland |
DHL |
2-5 working days |
| United Kingdom |
DHL |
2-5 working days |
*As the size and weight of the AGO e-bikes exceed the DHL limits, they can only be shipped by direct truck delivery.
6. In case of unforeseen circumstances.
In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, unforeseen production delays, delays caused by third-party suppliers, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. If a timely delivery does not take place, an alternative delivery date will be given. Special circumstances such as a high volume of orders, new product releases, or restock days may also lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
7. What if the products get lost during the shipping?
In case the ordered product(s) do not reach the provided address (when correctly provided) or get lost during the shipping process, we retain the right to a full investigations and search that can take up to 30 days. Within this period, we retain the right to withhold a full refund or having to resend the same product(s). We will always update you on the progress and results of the investigation, upon which suitable and reasonable action can be taken.