Shipment

Where do the ebikes ship from?

EU & UK orders ship from Netherlands warehouse.US orders ship from the United States warehouse.

What should I do if I received a damaged parcel?

Please reject the parcel if it was damaged on arrival. If you were not able to reject, and have already opened the box, please take photos of any damaged parts...

How long will it take to get my e-bike? And what should I do if the package takes longer to arrive?

You will receive an email with a tracking number as soon as the bike leaves our warehouse. Shipping can take up to 3-5 working days. We are sorry for the...

Which logistics service provider does TENWAYS use?

We normally use DHL Parcel for EU orders and UPS for the US. However, depending on your location, we may opt for another logistics service provider that is more suitable....

I would like to change delivery time or location. What can I do?

If you would like to change the delivery appointment or location after we have shipped the product(s), please contact your local DHL or UPS branch directly. If the order status...

When will I receive my e-bike?

You will receive an email with a tracking number as soon as we ship the bike from our warehouse. Shipping can take up to 3-5 working days. You can check...