When will I receive the parcel and and what should I do if it is too long?

You will receive an email with a tracking number as long as the bike leaves our warehouse. Shipping can take up to 3-5 working days. Please be noted that we are out of stock and offering pre-sale activity now, so the dispatch time will be around December 2021 or according to our updated announcement.

We are sorry for the inconvenience if your parcel is beyond the normal delivery time after dispatched. It happens sometimes that delivery is delayed due to certain reasons. During the pandemic. delay is more frequent. In the meantime, you can always track the parcel at the links provided above. You can always contact DHL or UPS for inquiry. If you suspect the package is missing, please contact our customer support via support@tenways.com.