How long will it take to get my e-bike? And what should I do if the package takes longer to arrive?

You will receive an email with a tracking number as soon as the bike leaves our warehouse. Shipping can take up to 3-5 working days. 

We are sorry for the inconvenience if your parcel takes longer than the estimated delivery time. This can occur for several reasons. In the meantime, you can always track the progress of your parcel with the provided tracking number or contact DHL/UPS directly for inquiries. If you suspect the package is missing, please contact our customer support via support@tenways.com.