Payment & Shipment

If you could not make a successful payment, please kindly proceed with the following steps: 1. Check if your card has sufficient funds. 2. Check your internet connection, and refresh...

We accept Klarna in the following countries: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, and Spain. Among them, Austria and Germany support the use of Klarna for instalment payments, up to 24...

The net weight of the CGO800S (battery included) is 19 kg (41.9 lbs).Full weight of the CGO800S (battery, pedals, mudguards, kickstand and rear carrier included) 23 kg (50.7 lbs) .

The package size of the CGO800S：177*26*97cm 30.2kg/box The package size of the CGO600：143*24*87cm 20.7kg/box

We accept all major credit cards, debit cards, PayPal, Apple Pay, Google Pay and Shop Pay.We accept Klarna in the following countries: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, and...

To ensure timely delivery of all the ordered products, sometimes we will send out accessories separately.For the CGO600 and CGO600 Pro: The rear rack will be sent separately, but need be...

Please kindly contact us at support@tenways.com, and provide us with your order number and frame number. Our team will get back to you as soon as possible.

If you want to make changes to a placed order, please kindly contact us via support@tenways.com as soon as possible. Please note that an order modification is only possible before...