Payment & Shipment

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Buy now, pay in 30 days with Klarna is only available for Austria, Belgium, Germany, and the Netherlands. If you are from one of these countries but encounter an issue,...

The net weight of the CGO800S (battery included) is 19 kg (41.9 lbs).Full weight of the CGO800S (battery, pedals, mudguards, kickstand and rear carrier included) 23 kg (50.7 lbs) .

The package size of the CGO800S：177*26*97cm 30.2kg/box The package size of the CGO600：143*24*87cm 20.7kg/box

We accept all major credit cards, debit cards, PayPal, Apple Pay, Google Pay and Shop Pay.We accept Klarna in the following countries: Austria, Belgium, Germany, and Netherlands.

To ensure timely delivery of all the ordered products, sometimes we will send out accessories separately.For the CGO600: The rear rack will be sent separately. Sometimes the mudguards will also...

Please kindly contact us at support@tenways.com, and provide us with your order number and frame number. Our team will get back to you as soon as possible.

If you want to make changes to a placed order, please kindly contact us via support@tenways.com as soon as possible. Please note that an order modification is only possible before...

Yes, VAT and shipping fees are included in the selling price stated. If any additional charge is incurred for some policy-related reasons, please do not hesitate to contact us at...