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  • TENWAYS Smart Connect Subscription

For CGO009 & LONGTAIL DUO

TENWAYS Smart Connect Subscription

The TENWAYS Smart Connect is the ultimate protection for your beloved e-bike. You will always know where your e-bike is, and you can receive a notification via the TENWAYS App if it starts moving unexpectedly. Compatible with the CGO009 and the Longtail Duo.

€99
€99
Model
How to activate
the Smart Connect Subscription?
How to activate the Smart
Connect Subscription?
STEP 1
Select your e-bike in the TENWAYS App.
STEP 2
Tap “Smart Connect”.
STEP 3
Tap “Renew”.
STEP 4
Enter your Smart Connect subscription order ID.
STEP 5
Select your preferred subscription option and tap 'Renew'.
STEP 6
Tap “Confirm” to activate the renewed subscription.

TENWAYS APP

Smart Protection at your Fingertips

Comprehensive e-bike anti-theft protection, and much more!

Smart Protection at
Your Fingertips

Comprehensive e-bike anti-theft
protection, and much more!

GPS Tracking

Always know where to find your e-bike.

Notice Zone Function

Set up a protection zone on the map and get notified via the TENWAYS App when your e-bike moves unexpectedly outside the zone.

Motion Detection

Receive notification via the TENWAYS App when your e-bike moves unexpectedly.

Battery Status Check

Check your current battery level on the TENWAYS App.

Auto-recording Riding Data

Automatically record your trip data and view it on the TENWAYS App.

GPS Tracking

Always know where to find your e-bike.

Notice Zone Function

Set up a protection zone on the map and get notified via the TENWAYS App when your e-bike moves unexpectedly outside the zone.

Motion Detection

Receive notification via the TENWAYS App when your e-bike moves unexpectedly.

Battery Status Check

Check your current battery level on the TENWAYS App.

Auto-recording Riding Data

Automatically record your trip data and view it on the TENWAYS App.

Download the TENWAYS app to
unlock the true potential of your
e-bike!

Download the TENWAYS
app to unlock the true
potential of your e-bike!

FAQ
Why don’t the subscription options appear after entering the order number?

Please ensure the email address used to confirm your Smart Connect subscription matches the one registered with the TENWAYS App. Only then will the subscription options appear in the App.

How can I activate my subscription if I forgot the email address that I registered with the TENWAYS App?

If you’ve forgotten the email address linked to your e-bike, you can unbundle the email address from your e-bike using the e-bike’s frame code. After that, you can register your e-bike with a new email address.

Can I get a refund for the Smart Connect subscription after the order is confirmed?

Refunds are only available if the service has not been used. Once any Smart Connect services have been used, you won’t be able to get a refund.

What do I do if the subscription renewal fails?

Please contact our customer support team at support@tenways.com for assistance.

What should I do if there’s a difference between my purchased
subscription time and the displayed subscription time in the app?

Please contact our customer support team at support@tenways.com, and provide proof of purchase. Our team will help to correct any errors.

Will I receive a reminder before my subscription expires?

Yes, you will receive a weekly email reminder starting two months before your subscription expires. If you’ve registered a phone number, you will be sent weekly SMS reminders instead.

What will happen if I let the subscription expire?

After your subscription expires, you will have a 2-year pending period to renew it. If the subscription is not renewed during this time, you will lose access to the smart features of the TENWAYS Smart Connect module. 

What are the terms and conditions for this item?

Here are the terms and conditions for TENWAYS Smart Connect.