What is TENWAYS warranty?
If you are a consumer, meaning that you are not buying our product(s) in the course of your business, trade or profession, you are entitled to 2-year (or 5-year for frame) limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery. In Europe the warranty is valid within the European Union (with the exception of Malta, Cyprus and EU-Outermost Regions). In North America, the warranty is valid in Contiguous United States. And this warranty policy only applies to purchases directly made on the online store of tenways.com. Please consult your dealer or retailer about warranty policy if you buy products from there. We strongly suggest you keep the proof of purchase and original parts.