General

1. You can find the QR code on the down tube (the side facing the wheel) of the bike, then scan the code with the TENWAYS App to display the...

Rider Points are reward tokens of the TENWAYS Loyalty Program, the Green Rider Club. You can get 1 Rider Point for every €1 spent, and every 100 Rider Points can be...

Our e-bikes can get serviced at most bike shops since most of the components can be found on the market.If you need help with the motor, battery, display, sensor, light,...

If you have purchased from one of the retailers, you can still join the Green Rider Club and earn awesome rewards! Please kindly contact us at support@tenways.com, and provide us...

While the CGO600 is rather low-maintenance and does not require special attention, it' s definitely helpful to use our suggestions below to help keep your e-bike at its best. InspectionRegular...

Please contact support@tenways.com for more details about a possible test ride.

Yes, our e-bikes have obtained the EN-15194 certificate, and are thus qualified for the VAE subsidy. After you make a purchase, please kindly contact us at support@tenways.com to get the...

The decision on whether to get a TENWAYS e-bike is of course up to you, but here are a few simple facts that will hopefully make your decision a bit...