General

Where to Get Touch-Up Paint for Your TENWAYS eBike

Maintaining the sleek appearance of your eBike not only boosts your mood but also keeps your bike looking great. Minor scratches and chips are inevitable with regular use, we offer...

How can I find my Bike ID and Frame number?

You can find the QR code on the down tube (the side facing the wheel) of the bike, then scan the code with the TENWAYS App to display the Bike...

What are Rider Points? How can I use them?

Rider Points are reward tokens of the TENWAYS Loyalty Program, the Green Rider Club. Earn 1 Rider Point for every €1 you spend, and every 100 Rider Points can be...

Where can I take my TENWAYS e-bike for service or inspection?

Our e-bikes can get serviced at most bike shops since most of the components can be found on the market.If you need help with the motor, battery, display, sensor, light,...

How can I get the rider points when buying from offline?

If you have purchased from one of the retailers, you can still join the Green Rider Club and earn awesome rewards! Please kindly contact us at support@tenways.com, and provide us...

Is there any daily maintenance required?

While the CGO600 is rather low-maintenance and does not require special attention, it' s definitely helpful to use our suggestions below to help keep your e-bike at its best. InspectionRegular...

Can I have a test ride for TENWAYS e-bikes?

Please contact support@tenways.com for more details about a possible test ride.

Can I get a VAE subsidy?

Yes, our e-bikes have obtained the EN-15194 certificate, and are thus qualified for the VAE subsidy. After you make a purchase, please kindly contact us at support@tenways.com to get the...

Why should I choose TENWAYS?

The decision on whether to get a TENWAYS e-bike is of course up to you, but here are a few simple facts that will hopefully make your decision a bit...