Tutti i prezzi dei prodotti elencati si applicano ai paesi dell'UE e sono comprensivi di IVA e spese di spedizione. I prezzi possono variare in base al paese a causa delle differenze nelle aliquote IVA e nei costi di spedizione. I clienti al di fuori dell'UE sono responsabili dei dazi doganali, delle imposte e delle spese di importazione.
Spedizione in 2 giorni lavorativi dai Paesi Bassi
IVA inclusa & 2 anni di garanzia & Assistenza reattiva
"Se è la semplicità che state cercando, è difficile immaginare di meglio."
Buzzfeed News
"La scelta migliore nella categoria di e-bike a un costo inferiore ai 2.000 €."
Buzzfeed News
"È davvero fluida e confortevole anche senza motore."
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"Probabilmente la e-bike più piacevole che abbiamo mai provato finora."
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"Una e-bike da città raffinata ma semplificata per chi dà priorità alla praticità e allo stile."
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PREMI
Elettronica
Motore
CGO800S: Motore nel mozzo posteriore Mivice M070 (250 W di potenza, coppia massima di 40 Nm) CGO800 Plus: Motore del mozzo TENWAYS C9 (250 W di potenza, max 45 Nm di massima di coppia)
Sistema di controllo
CGO800S: Sistema di controllo Mivice C201 CGO800 Plus: Sistema di controllo sinusoidale vettoriale
Sensore
Torsiometro
Display
Display LCD intelligente integrato
Batteria
CGO800S: Batteria agli ioni di litio con celle 18650 da 460,8 Wh (36 V, 12,8 Ah) CGO800 Plus: Batteria agli ioni di litio con celle 18650 da 475,2 Wh (36 V, 13,2 Ah)
Luci
A norma StVZO
PRESTAZIONI
Velocità massima
25 km/h*
*Il motore smetterà di fornire assistenza alla velocità massima indicata. Puoi comunque superare la velocità massima indicata utilizzando esclusivamente la forza muscolare. Il limite è impostato in conformità con le normative locali.
Autonomia
Fino a 100 km*
*Le prestazioni effettive variano in base alla temperatura, alle condizioni della strada, al peso del conducente ecc.
Capacità di arrampicata*
CGO800S: Adatta a strade pianeggianti CGO800 Plus: Adatta a pendenze urbane moderate
*Le prestazioni effettive dipendono dalla forza fisica del conducente.
COMPONENTI
Telaio
Telaio in alluminio 6061
Puleggia
CGO800S: Puleggia di trasmissione CDX CGO800 Plus: Puleggia in lega di alluminio
Ruote
Cerchi in alluminio 700C
Trasmissione
CGO800S: Trasmissione a velocità singola Trasmissione a cinghia CDN in carbonio CGO800 Plus: Trasmissione SHIMANO CLARIS a 8 velocità
Brake
CGO800S: Freni a disco idraulici TEKTRO CGO800 Plus: Freni a disco idraulici SHIMANO/TEKTRO
Pneumatici
CST a prova di foratura 700*48C
Forcella anteriore
Forcella anteriore a sospensione SR SUNTOUR
Movimento centrale
Movimento centrale totalmente nascosto
Sellino
CGO800 Plus: Sellino SELLE ROYAL
Peso*
CGO800S: Peso netto: 19 kg (esclusi tutti gli accessori) Peso complessivo: 23 kg (compresi tutti gli accessori) Peso massimo consentito: 145 kg (Incluso il peso della bicicletta)
CGO800 Plus: Peso netto: 24 kg (esclusi tutti gli accessori) Peso complessivo: 26 kg (compresi tutti gli accessori) Peso massimo consentito: 145 kg (Incluso il peso della bicicletta)
*Tutti i dati sul peso indicati hanno una tolleranza del +/- 3%-5%. Il peso netto include la batteria ma esclude tutti gli accessori. Il peso complessivo comprende la batteria e tutti gli accessori.
GEOMETRIA
Trasmissione a cinghia
TAGLIA (mm)
Taglia unica
ATubo orizzontale
600
BTubo sella
480
CTubo sterzo
190
DAngolo di sterzata
71
EAngolo del tubo sella
73
FFoderi orizzontali
457
GInterasse
1103
Trasmissione a catena
TAGLIA (mm)
Taglia unica
ATubo orizzontale
600
BTubo sella
480
CTubo sterzo
190
DAngolo di sterzata
71
EAngolo del tubo sella
73
FFoderi orizzontali
457
GInterasse
1103
FAQ
What is the CGO800S e-bike best for?
The CGO800S is a step through electric bike designed for comfortable, lightweight, and reliable city commuting. This Dutch e-bike features a low-maintenance Gates Carbon Belt drive and a responsive torque sensor for smooth, energetic rides. Its 460 Wh battery provides extended range for daily commutes or weekend trips.
Key benefits: •Comfortable step through electric bike for easy mounting and riding •Low-maintenance belt drive for smooth, reliable performance •Responsive torque sensor for lively yet controlled rides •460 Wh battery for longer commutes or weekend trips •Ideal Dutch ebike for flat urban roads, cycle paths, and cobblestone streets
What is the CGO800 Plus e-bike best suited for?
The CGO800 Plus is a step through electric bike designed for urban commuters who tackle hills and moderate inclines. This Dutch e-bike features a Shimano Claris 8-speed drivetrain for smooth climbing, a front suspension fork for comfort, and a 475 Wh portable battery for extended range on daily commutes or weekend rides.
Key benefits: •Comfortable step through electric bike for easy mounting and riding •Shimano Claris 8-speed drivetrain for efficient hill climbing •Front suspension and lightweight frame for added comfort •475 Wh portable battery for long commutes or weekend trips •Ideal Dutch ebike for city streets, cycle paths, and moderate inclines
What should I do if my e-bike needs repair?
Always contact TENWAYS Support first at support@tenways.com for any repair needs. Our team offers flexible repair solutions to get your e-bike fixed as quickly and conveniently as possible.
We will begin by troubleshooting the issue and providing possible solutions. This may include sending replacement parts along with video installation guides, especially for electronic components such as the motor, battery, display, sensor, light, or controller.
If our support team determines it’s necessary, you may take your e-bike to:
•A local bike shop for repair or to install the replacement part. •One of our certified support centers. However, you must book an appointment first—arriving without a booking will result in rejection by the support center.
Important: 1.Always contact TENWAYS Support first before taking any repair steps. 2.Because TENWAYS e-bikes use mostly standard components, they can be repaired at most local bike shops. 3.During the warranty period, TENWAYS will reimburse qualified labor costs for installing approved TENWAYS replacement parts at a local bike shop. 4.Always book your appointment before visiting a support center.
What is the warranty period for my TENWAYS e-bike?
You receive a standard 2-year warranty against manufacturing defects in materials and workmanship, plus a 5-year warranty specifically for the frame. The warranty period begins on the date of delivery. For full details, you can refer to the TENWAYS Warranty Policy.
How will my CGO800S e-bike be delivered?
The CGO800S ships 85% pre-assembled in a sturdy shipping box.
Package Specifications: Dimensions: 152*26*90 cm (Length * Width * Height) Gross Weight: 31 kg (includes all packaging materials)
How will my CGO800 Plus e-bike be delivered?
The CGO800S ships 85% pre-assembled in a sturdy shipping box.
Package Specifications: Dimensions: 152*26*94 cm (Length * Width * Height) Gross Weight: 31 kg (includes all packaging materials)
So far, so good! I'm really happy with the Tenways CGO800S. It's comfortable and convenient to ride, and the low-maintenance belt drive is a huge plus—no chain maintenance to worry about.
The only issue I've encountered is with the battery. On bumpy roads, it can slightly pop out of the lock, so I occasionally need to push it back into place. It hasn't fallen out, but it's something that could be improved.
Overall, it's been a great bike, and I'd definitely recommend it if you're looking for an easy, enjoyable ride.
Store owner replied:
Hi Dmitrii,
Thank you for your wonderful review and for recommending the CGO800S! We're delighted to hear you're enjoying the comfortable ride and the low-maintenance belt drive.
We also appreciate your feedback about the battery. We've shared your comments with our product team, as feedback like yours helps us continue improving our bikes.
Wishing you many more enjoyable rides!
Love to ride it
My wife and I bought them a year ago
Often maintenance is required but all payd by tenways
Often a spoke will snap but after 5 replacement you get a new wheel.
When both now have new wheel
Wish the new wheel was better quality though because the broken spoke issue is starting again
Ik ben ontzettend blij met mijn Tenways fiets! Hier de grootste pluspunten (voor mij)
- Snelle levering
- De geïntegreerde display is mooi en overzichtelijk. Fijn dat ik het kan koppelen aan mijn telefoon en ook de routebeschrijving kan zien. Ideaal ook dat ik kan zien hoeveel km ik nog kan fietsen.
- De fiets ‘trekt’ moeiteloos op na stilstand.
- Maakt weinig geluid.
- De fiets is licht, maar voelt ook stevig.
Ik had er alleen geen weet van dat ik de fiets zelf in elkaar moest zetten en dat kostte me meer tijd en gepruts dan ik had verwacht. Desalniettemin is het gelukt!! Daarbij vind ik het gek dat er geen ringslot bij de fiets zit, terwijl de bevestiging er wel op zit. Maak de fiets dan iets duurder en gooi het ringslot er dan op. Maar dat is mijn mening!
Store owner replied:
Hallo Cher, hartelijk dank voor je geweldige beoordeling!
We vinden het fijn om te horen dat je geniet van je TENWAYS-fiets en dat je het lichte ontwerp, de soepele en stille rit, het geïntegreerde display en de snelle levering waardeert. Ook goed om te weten dat de montage is gelukt – goed gedaan!
We waarderen ook je feedback over het montageproces en het frameslot. Je suggestie is waardevol en we zullen deze zeker delen met ons productteam. Mocht je in de toekomst alsnog een frameslot willen toevoegen, dan kun je dit altijd los bij ons aanschaffen.
Nogmaals bedankt dat je voor TENWAYS hebt gekozen. We wensen je veel plezierige en veilige ritten toe! 🚲
This bike has been a terrible experience through and through.
First, it started with delivery. I could choose any convenient days of when the bike would be delivered. Furthermore, I was warned about the night before, when I couldn’t move an important work meeting. I immediately wrote to the customer support service, but it was completely useless — they responded rather slow and couldn’t help anyhow. Besides, as I lived in a block of flats, the bike was delivered not even to my apartment, but to an open access area, where it could be easily stolen — they responded rather delivery guy even put a signature instead of me like if I would have received it personally. Again, the customer service didn’t do anything about my experience even after writing complaints.
Second, I bought specifically this model as it’s a lady bike. I chose it as I wanted to ride it conveniently with skirts. Well, big mistake! A long dress got stuck in a bike chain and I couldn’t take it myself or pull it anyhow. Besides, bc of pedals design, even slightly loose pants get pulled all the time, which apparently makes it convenient to ride only with leggings or slim jeans, but for that I could as well go for a normal bike, which is half the price…For a comparison, I have another, non-e-bike, and skirts and pants never get pulled while riding it.
Last but not least, the battery of this e-bike jumps out during the ride! It’s rather scary that I can’t lock it properly and I don’t really know how it affects my safety. The worst thing that it’s not only mine experience, my friends struggle with it too.
The bike does ride, not much faster than an average bike (it makes me arrive maybe 5 min faster), and it makes the ride easier (I.e. I put less efforts).
But overall, I hate using this bike. Wouldn’t recommend this model to anybody.
Ich habe das Fahrrad seit 1 Jahr, in der Zeit wurde der Motor ausgetauscht (weil erst beim schieben des Rades, später auch beim fahren der Motor quietsche), die hintere Scheibenbremse weil keine Bremswirkung vorhanden war, die Speichen am Hinterrad verstärkt weil eine vor der Inspektion gebrochen war und keine 6 Wochen später sind mit einem lauten Knall 2 Speichen gleichzeitig gebrochen sodass das Rad zum Fahrradhändler geschoben wurde, das Kettenlager weil man die Schaltung nicht so einzustellen war das alle Gänge ohne Störungen liefen.
Schon seit Anfang an habe ich nur Probleme mit dem Rad, ob es schleifende Bremse sind die immer wieder nachgestellt wurden aber nach eine Woche wieder schliefen. Oder Knackgeräusche die ich nicht lokalisieren kann. Eine Acht im Hinterrad. Schlecht eingestellte Räder (nicht mittig) auch dies habe ich mehrfach nachbessern lassen. Aber das schlimmste am Fahrrad, ich fühle mich während der Fahrt nicht sicher darauf, so ein instabiles Fahrrad hatte ich noch nie. Man kann nicht einmal freihändig fahren ohne das der Lenker anfängt zu eiern. Ich bin bereits über 5000 km damit gefahren, leider bin ich noch 2 Jahre (Jobrad) daran gebunden, da man nicht aus dem Vertrag raus kommt. Sonst hätte ich diese Fahrrad schon längst zurückgeben.
Positiv ist die Optik, insbesondere das Display welches im Lenker verbaut ist. Reichweite mit Akku in der ersten Stufe sind 80 Kilometer mit einer Ladung realistisch.
Ich kann diese Fahrrad leider nicht weiterempfehlen
We have 2 Tenways CGO800S, both having problems mostly with the battery giving errors, but also motor or LCD-display not turning on. The first bike is not even 1 year old and is now in it's 4th revison: once battery lock was blocked, so that was fixed in 15 minutes, but now 2nd time in revision for over 2 weeks as replacement battery did not solve the problem (LCD-display not turning on). The other Tenways CGO800S is just 6 months old and last week motor just stopped working while biking; turning off and on again solved, but I lost complete confidence in Tenways!
Meine Frau und ich fahren beide seit 2023 ein CGO800S und haben fast 3000 km auf dem Display. Damals war ein ebike unter 20 kg noch eine Seltenheit und ich habe das Rad nach langer Recherche gefunden und im Internet- Handel direkt gekauft. Noch nie gab es irgendwelche Probleme mit dem Antrieb. Trotz Singlespeed sind leichte Steigungen kein Problem. Im ersten Jahr gab es ein kleines Problem mit einer fehlenden Vertragswerkstatt in unserer Stadt, aber jetzt haben wir eine gefunden. Der Kunden- Service ist überragend! An meinem Fahrrad ging ein kleines Teil verloren. Nach einer Email und 4 Tagen war das Problem auf Kulanz geregelt. Herzlichen Dank. Wir können das Rad und die Firma nur wärmstens empfehlen.
Looks great, unreliable in practice — annual repairs and a motor that can't handle summer heat
I've owned the Tenways CGO800S for nearly 4 years. The first year was fine, but from year two onward, it has needed repair at least once per year, each time costing hundreds of euros. Without insurance, this bike would have been a financial catastrophe.
The most consistent issue is motor overheating. After 20 minutes of riding, the motor starts whining and loses responsiveness. In summer this makes the bike practically unusable, the very season you want to ride most. It performs better in winter, simply because the cold air keeps the motor from overheating as fast.
What concerns me most is the systemic nature of the problem. My mechanic told me they see this model breaking down regularly, and that getting technical support or parts from Tenways is difficult, meaning repairs take longer and cost more than they should.
If you're considering this bike, factor in recurring repair costs and the real possibility that it will be unreliable in warm weather.
Looks great, unreliable in practice — annual repairs and a motor that can't handle summer heat
I've owned the Tenways CGO800S for nearly 4 years. The first year was fine, but from year two onward, it has needed repair at least once per year, each time costing hundreds of euros. Without insurance, this bike would have been a financial catastrophe.
The most consistent issue is motor overheating. After 20 minutes of riding, the motor starts whining and loses responsiveness. In summer this makes the bike practically unusable, the very season you want to ride most. It performs better in winter, simply because the cold air keeps the motor from overheating as fast.
What concerns me most is the systemic nature of the problem. My mechanic told me they see this model breaking down regularly, and that getting technical support or parts from Tenways is difficult, meaning repairs take longer and cost more than they should.
If you're considering this bike, factor in recurring repair costs and the real possibility that it will be unreliable in warm weather.
The bike is very nice, the motor is powerful and reaches 25km super easy, even 30 if you put on 5 and pedal a bit more. Not giving 5 stars just because the bench is not so comfortable, i will for sure change mine, and the lack of an adjustable height handlebar is also a weak point.
Store owner replied:
Hello William, thank you for your feedback! We're glad to hear that you're enjoying the performance of your bike.
We also appreciate your comments about the saddle and handlebar, and we'll share your suggestions with our product team as we continue to improve our bikes. We wish you many enjoyable rides ahead!
have problems with the brakes. Can not center them as expected for the front wheel.
Hallo, ich habe das Fahrrad nun fast 3 Jahre und bin ca. 5000 km gefahren. Das Gewicht und die Einfachheit machen das Rad zum Highlight, allerdings gibt es 2 Mankos.
Bei starkem Gegenwind oder am Berg, kann der Motor schon mal wegen Überlastung aussetzen.
ZUdem gibt es bei einigen Serien ein Bug. beim 71- igsten Ladezyklus geht das Rad bei 60% aus, bis man den 72-igsten Zyklus erreicht hat. KOmisch aber wahr. Bei mir wurde dann das Display aus Kulanz getauscht. Danach war es weg. Soll lt. Händler am Display liegen. Sonst ist das Rad für das Geld Top.
I'm absolutely in love with this bike..! And i got the newest Edition!
Every day I take it out with a huge smile..
It's light, it rides smooth, integrated navigation display, integrated backlight.. Belt.. Seemless shifting.
5 power modi. Love de dark color.
You are able to easily reach 25km in 1, with the bare minimum amount of effort.. Well, at least i can and do.. The power of this bike is insane. Especially 5,the boost mode. I rarely ride on 4 or 5. Average is modus 2.
Full battery got me bit over 100km. The power support doesn't fall out on 25km, it just reduces it, so you can still reach over 25 km.. With some pure strength.
So this bike works for you, it adjusts the power according to your strength. So it looks like and I feel like i fly without any effort, but feel the strength in my legs while I'm doing it.
I have to charge maybe once every two weeks.
The bike itself even corrects my body position, especially my slightly outward bowed legs, it puts them in de prefect riding position, as well as my whole body.
So to me this is more than a bike.
Unfortunately no Smart Connect.
Ich habe das Fahrrad jetzt über 3 Jahre. War bis jetzt zufrieden, obwohl ich nur 60 km statt 100 km gekommen bin. Aber jetzt komme ich gerade 20 km. Das Rad geht dann bei 60% einfach aus und lässt sich nicht mehr einschalten. Auf Nachfrage wurde mir nach langem hin und her geraten mir ein neues accu zukaufen. Aber mein Rad hat gerade erst 2500 km runter. Natürlich dumm gelaufen für mich da die Garantie abgelaufen ist.
J'utilise (assez peu) ce vélo depuis un an. Au départ, l'usage est bon, l'assistance variable selon la puissance désirée est bonne et fait bien ce que l'on attend de cette assistance qui s'arrête lorsque que l'on dépasse les 25hm/h.
Parfait.
Mais justement, quand la vitesse augmente au-dela de 15/20km/h, c'est la stabilité qui diminue avec une roue avant qui devient molle et qui a tendance à guidonner. Impossible notamment de lacher completement le guidon : c'est la chute presque immédiate. Cela donne un sentiment d'insécurité qui augmente avec la vitesse.
Autre point négatif : les pneus qui ont tendance à se dégonfler assez rapidement d'une fois sur l'autre (même à 3 ou 4 jours d'intervalle).
Bref, ce vélo est correct (un peu lourd) mais avec ces deux points moyens.
Es ist alles soweit gut. Der Versand hat ziemlich gedauert mit knappen drei Wochen. Doch das Fahrrad war schnell und einfach zusammen zu bauen und es wurde alles mitgeliefert
I've had the Tenways CGO800S for a year now and it's become my default way to get around Amsterdam. The ride is effortless; the motor assistance is smooth and doesn't feel artificial, and the belt drive means virtually zero maintenance compared to a chain bike.
What stood out beyond the bike itself was the support experience. I ran into a couple of issues and Tenways' customer service was responsive and solution-oriented, not the kind of back-and-forth that usually comes with consumer electronics brands. Problems got resolved without friction.
If you're looking for a clean, minimal e-bike that actually delivers on its promises, the CGO800S is hard to fault.
I’ve been really happy with my electric bike. It’s comfortable, smooth to ride, and perfect for daily trips. The battery lasts longer than I expected, and it makes every ride feel effortless. Definitely a great choice.
Ik moet heel hard mijn best doen om boven de 22 kilometer te komen met een gewicht van 65kg op vlak fietspad en zonder wind.
Klopt dat wel aangezien ik hier lees dat men met weinig inspanning 25 km aantikken
Truly a super purchase, perfect for the city. In no time you're riding 25 km/h and it takes no effort. It also rides very smoothly. I recommend this bike!
The bike rides very nicely and feels powerful as soon as you start pedaling. The support kicks in quickly, making it easy and comfortable to ride. It’s also very comfortable overall, with a relaxed riding position.
In my experience, the battery seems a bit weaker than expected, as it doesn’t last as long. Still, it’s a great and comfortable bike to use.
Store owner replied:
Hi Mia, thank you for your feedback!
The belt-drive version is perfect for smooth, quiet city rides. For better hill climbing, you might enjoy our chain-drive models next time.
Thanks again and happy riding! 🚴♂️
Store owner replied:
Bonjour Marie,
Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que vous êtes satisfait de l’apparence et de la qualité de fabrication du vélo.
Nous vous souhaitons une excellente première sortie demain et espérons qu’elle vous apportera une expérience tout aussi agréable ! Si vous avez des questions ou des suggestions lors de l’utilisation, n’hésitez pas à nous contacter.
Nous vous souhaitons de belles balades à vélo !
TENWAYS Team
Amazing bike. I have been riding it for more then a year. And still Amazing ride !
Store owner replied:
Hello Xavier,
Thank you very much for sharing your experience 😊
We’re delighted to hear that even after more than a year of use, you are still enjoying such a great riding experience. This is truly encouraging for us!
Thank you for your support and trust. Wishing you many more smooth and enjoyable rides ahead!
TENWAYS Team
Store owner replied:
Bonjour Kevin,
Nous vous remercions sincèrement pour votre retour 😊 Nous sommes ravis d’apprendre que vous êtes pleinement satisfait de votre expérience avec le vélo, et heureux que vous ayez pu profiter d’une sortie parfaite et agréable !
Votre soutien est très important pour nous et nous encourage à continuer d’offrir des produits et expériences de qualité à nos clients.
Nous vous souhaitons de très agréables balades à vélo !
TENWAYS Team
Sinds kort eigenaar van een CG800S, echt heel erg tevreden over de fiets! Ik heb de front carrier erbij gekocht, vind het wel een - punt dat tenways geen mandje/kratje verkoopt wat hier inpast. Het is namelijk niet een standaard maat voor een kratje en heb tot nu toe nog geen 1 gevonden die er mooi in valt. Zou zeker een pluspunt zijn als ze dit zouden toevoegen aan hun accessoires.
Store owner replied:
Hallo Sjef,
Hartelijk dank dat u uw ervaring met ons heeft gedeeld! We zijn erg blij om te horen dat u tevreden bent met de CGO800S, en we waarderen het ook dat u bij uw aankoop voor het voorrek heeft gekozen. 😊
Wat betreft de mand of box die u noemde: we begrijpen uw punt heel goed. Uw suggestie is zeer waardevol en we zullen deze feedback doorgeven aan ons productteam als referentie voor toekomstige accessoire-ontwikkeling en uitbreiding van ons assortiment. We hopen in de toekomst meer praktische en goed passende accessoires voor onze gebruikers te kunnen aanbieden.
Nogmaals bedankt voor uw steun en uw suggestie! Als u tijdens het gebruik nog vragen of nieuwe ideeën heeft, laat het ons gerust weten.
Wij wensen u veel plezierige ritten! 🚲
TENWAYS Team
Ik rijd inmiddels een tijd op de Tenways CGO800s en ben er ontzettend tevreden mee. De fiets voelt strak afgewerkt en ziet er modern en minimalistisch uit, precies zoals veel reviews al aangeven. De stille Mivice‑motor, de Gates riemaandrijving en de hydraulische schijfremmen maken elke rit soepel en probleemloos, vooral op vlakke trajecten waar deze e‑bike echt uitblinkt.
Wat mij persoonlijk opvalt, is hoe natuurlijk de ondersteuning aanvoelt dankzij de koppelsensor — je hoeft er eigenlijk nooit over na te denken. Dat sluit perfect aan bij wat andere testers ook noemen.
Kortom: de CGO800s bevestigt in de praktijk precies wat de reviews beloven. Een fijne, stille en onderhoudsarme stadsfiets waar ik elke dag met plezier op weg mee ga.
Store owner replied:
Hallo Gijs,
Hartelijk dank dat u uw zo gedetailleerde en oprechte rijervaring heeft gedeeld! 😊
We zijn erg blij te horen dat de CGO800S u een soepele, natuurlijke en onderhoudsarme rijervaring biedt in het dagelijks gebruik. Het is ook geweldig om te zien dat u de afwerking, het design en de verschillende functies van de fiets waardeert. Uw feedback bevestigt niet alleen onze inspanningen in ontwerp en ontwikkeling, maar biedt ook waardevolle inzichten voor andere gebruikers.
Nogmaals hartelijk dank voor uw enthousiasme en steun voor de CGO800S. We wensen u vele plezierige en comfortabele ritten! 🚴♂️
TENWAYS Team
Vélo reçu en 2 jours.
Montage réalisable mais dommage que la notice papier ne soit pas multilingue.
Je m'attendais aussi à recevoir un vélo avec les clignotants comme ceux vu sur internet. Dommage ils n'y sont pas.
Store owner replied:
Bonjour Martha,
Merci pour votre retour. Nous sommes ravis d’apprendre que votre vélo a été livré rapidement et que le montage s’est bien déroulé.
Concernant le manuel, notre site officiel propose une version multilingue en ligne. Si vous le souhaitez, vous pouvez contacter notre service après-vente à l’adresse support@tenways.com
, et notre équipe se fera un plaisir de vous aider.
En ce qui concerne la fonctionnalité de clignotants que vous mentionnez, le CGO800S est équipé de clignotants intégrés dans le feu arrière. Si vous avez la moindre question sur son utilisation, vous pouvez également nous contacter de la même manière et nous vous fournirons toutes les explications nécessaires.
Merci pour votre soutien et votre compréhension !
Nous vous souhaitons de très agréables balades,
TENWAYS Team
Ik heb de 800plus en rijd ermee door heuvelachtig Zuid Italië. Het is een fijne degelijke fiets en ik gebruik hem als vervanging voor de auto voor kleine boodschappen. Helaas is de fiets erg ongebalanceerd en al met een paar boodschappen begint het stuur erg te wiebelen, echt ernstig.
Is daar iets aan te doen? Misschien voorop meer gewicht dmv een rek/mand? Ik ben zelf nog geen 60 kg, dus daar kan het niet aan liggen.
Store owner replied:
Hallo Annett,
Hartelijk dank dat u uw ervaringen met het rijden op de CGO800 Plus in het heuvelachtige zuiden van Italië met ons deelt.
Ook danken wij u voor uw positieve woorden over de robuustheid en praktische inzetbaarheid van de fiets. Dat u de fiets kunt gebruiken als alternatief voor de auto bij dagelijkse ritten, betekent veel voor ons.
Wat betreft het door u genoemde punt over de onbalans aan de voorzijde en het merkbaar trillen van het stuur bij het vervoeren van zelfs een kleine lading: wij begrijpen heel goed dat dit het rijcomfort en het gevoel van veiligheid kan beïnvloeden. Uw feedback is voor ons van grote waarde en helpt ons bij het verder verbeteren van onze producten en service.
Als dit probleem nog niet is opgelost, raden wij u aan om rechtstreeks contact op te nemen met onze after-sales support via:
support@tenways.com
Ons klantenserviceteam zal op basis van uw specifieke situatie graag met u meekijken en u voorzien van verdere adviezen en ondersteuning.
Nogmaals dank dat u voor TENWAYS heeft gekozen en dat u de tijd heeft genomen om uw waardevolle feedback met ons te delen. Mocht u in de toekomst nog vragen hebben of extra ondersteuning nodig hebben, aarzel dan niet om contact met ons op te nemen. Wij hopen u ook in de toekomst een nog stabielere en prettigere rijervaring te kunnen bieden.
Wij wensen u veilige ritten en veel fietsplezier!
TENWAYS Team
The bike with front suspension is very comfortable! do not need to worry about active position when having a heavy backpack!
Store owner replied:
Hello Michel,
Thank you very much for sharing your experience and kind words!
We are delighted to hear that you find riding your bike with front suspension so comfortable, especially while carrying a heavy backpack and still maintaining a good riding posture. Your feedback is truly valuable to us and will motivate our team to continue improving our products, so more riders can enjoy a smooth and comfortable cycling experience.
Wishing you many enjoyable rides!
TENWAYS Team
I bought a Tenways CGO800s just under 3 years ago, it got stolen a few weeks ago. But I’m so loving the bike, that I bought exactly the same again. And this time with a bigger and thicker chain lock.
Store owner replied:
Hello Twan,
Thank you very much for sharing your experience with us!
We are delighted to hear how much you love the Tenways CGO800S and that you chose to purchase the same model again, even after your previous bike was stolen. This truly reflects your trust and appreciation for our products. Adding a larger and thicker chain lock is a very wise choice to better protect your bike.
We wish you safe and enjoyable rides on your new CGO800S!
TENWAYS Team
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