Warranty services

What is TENWAYS warranty?

If you are a consumer, meaning that you are not buying our product(s) in the course of your business, trade or profession, you are entitled to 2-year (or 5-year for...

What does the warranty not cover?

The warranty does not cover: any consumables, any non-original or unauthorized components and parts, normal wear and tear of any covered components, any damage or defects to covered components resulting...

What should I do if my bike gets broken out of the warranty window?

Please contact Tenways Customer Support team (support@tenways.com) firstly. Tenways support(s) will advise you whether go to local bike store or send you the spare part with charges.

How to repair my bike?

To initiate the warranty process, you must contact and inform the customer service of Tenways. We may request you to show the proof of purchase and the most detailed description...